At Gelatin Health, we are committed to providing products that genuinely improve the health and wellbeing of our customers. Our collagen and gelatin formulations are carefully developed, supported by scientific research, and backed by clinical studies that confirm their effectiveness in supporting a wide range of health benefits.
We are confident that you will experience positive results from using our products. Even if you do not immediately feel the benefits, rest assured that the nutrients are working within your body to support long-term strength, repair, and wellness. Our aim is not only to deliver high-quality supplements but also to ensure that every customer feels secure and confident in their purchase.
To demonstrate this commitment, we proudly offer our 90-Day Money Back Guarantee. If, after 90 consecutive days of use as directed, you are not completely satisfied with the results, you may be eligible to return the empty packs and receive a full refund of the purchase price. This guarantee allows every customer to try our products risk-free, with the assurance that their investment is protected.
Since our founding in 2014, Gelatin Health has served thousands of customers across Australia and internationally. In that time, refund requests under this guarantee have been exceptionally rare—fewer than ten in total. This track record reflects both the effectiveness of our products and the satisfaction of our loyal customers.
It is important to emphasise that our formulations are not experimental. The health claims we make are supported by clinical trials and extensive scientific evidence. Our products are designed to deliver measurable benefits when taken as directed. This guarantee is not an indication of doubt in their effectiveness, but rather a reflection of our commitment to transparency, customer care, and confidence in what we provide.
Our preference is always to engage with customers, to listen, and to provide support and guidance during their journey with our products. Often, questions or concerns can be resolved with additional information or advice on usage. However, at the end of the 90-day period, the decision rests entirely with the customer. If you are not satisfied, we will honour our promise to provide a full refund with respect, fairness, and integrity.
At Gelatin Health, we believe that taking steps towards better health should never feel like a financial risk. That is why our 90-Day Money Back Guarantee exists—to give you the freedom to try, the confidence to trust, and the peace of mind to know that your wellbeing is our priority.
90-Day Money Back Guarantee – Terms & Conditions
Gelatin Health is committed to providing high-quality products and customer satisfaction. We proudly offer a 90-Day Money Back Guarantee on eligible purchases, subject to the following terms and conditions:
1. Eligibility
1.1 The purchase needs to be registered with Gelatin Health using the QR code and registration page on the website. www.gelatinhealth.com.au.
1.2 Customers must be aged 18 years or over to make a claim.
1.3 Products must be used as directed and not resold, shared, altered, or misused.
2. Proof of Purchase
2.1 A valid proof of purchase (invoice, order confirmation, or receipt) is required for all refund claims.
2.2 The refund amount will not exceed the original invoice value.
3. Refund Coverage
3.1 Refunds apply to the product purchase price only.
3.2 Freight/shipping charges are non-refundable.
3.3 Refunds will be processed back to the customer via bank details provided within 7–14 business days of approval.
4. Conditions of Claim
4.1 Products must have been taken as directed for the full 90-day period.
4.2 Customers must contact Gelatin Health within the first 60 days of use to discuss any concerns and allow us the opportunity to provide guidance and support.
4.3 Refund requests must be lodged within 90 days of the purchase date.
4.4 Customers are limited to one refund claim only. A single claim may include multiple products purchased in the same order.
4.5 Claims will be processed with respect and integrity; however, Gelatin Health may ask reasonable questions to better understand your experience and improve our products and services.
5. Exclusions
5.1 The guarantee does not apply to:
- International orders.
- Freight or shipping charges.
- Free promotional items or samples.
6. Rights and Modifications
6.1 This guarantee is offered in addition to your rights under Australian Consumer Law.
6.2 Gelatin Health reserves the right to cancel, modify, or withdraw the 90-Day Money Back Guarantee at any time.
6.3 Any disputes arising from this guarantee will be resolved in good faith, consistent with Australian law.